The particular way we operate
strengthens our attention, which is offered in a very
personal manner, surpassing the standard idea of agency
attention and entering the field of consulting and
superintendence. The following is a short description
of our standard way of attention:
1.)
Upon receipt of nomination / appointment we approach
the shipper (consignee) in order to check loading
(discharging) prospects and cargo availability.
At the same time, we send the Master a large questionnaire
which includes questions about the cargo capacity,
distribution and loading sequence, as well as regarding
the Cargo Documents details (B/L clauses and signature)
containing also the information about the Stowage
Factor, water density, draft and other limits.
2.)
Once we obtain the answer from the Master, we
fill out our form with the information and send
it to the shipper (consignee)/ stevedores / shipper's
(consignee's) agents. Also, requesting the documents
instructions from all parties involved. Once the
pro - forma B/l model is obtained, we fax it to
our principals, as well as to all other parties
for approval and/or further instructions.
3.)
Once the vessel arrives at the loading site, we
send the Boarding Clerk, together with the Time
Keeper for an initial interview between the Master
and the Shippers. There we try to clarify everything
about the loading (discharging)details (loading
sequence, cargo distribution, eventual trimming
on time, etc.). That gives us a lot of time for
eventual consultation with our principals and other
parties, reducing this way the possibilities for
any delay on sailing to the minimum. Once everything
has been clarified, Boarding Clerk leaves the ship
and the Time Keeper remains for all the coordination
on the spot. He is equipped with a VHF marine radio
and a cellphone, to stay continuously in contact
with the office.
4.)
The Statement of Facts and other Cargo Documents
are usually prepared in the office, where we have
all facilities as computer, photocopier and paper.
When the Final Draft Survey figures are available,
our Boarding Clerk complete the Statement of Facts,
Cargo Manifest, Mate´s Receipt and eventual
Master's Authorisation to sign the B/L, Shipper's
Receipt for Original B/L, etc., and leaves to the
vessel for the signature and interchange of documents.
5.)
Upon returning from the ship, we immediately
send the sailing report together with the cargo
documents by fax, and later hard copies by courier.
As
you may notice, our way of attention is always personally
dedicated to the loading operation, assisting to
the Master and protecting the interests of our principals.
Following
kindly find the list of our operations personnel,
together with their corresponding experience stories.
Our personnel is not numerous, but reliable, very
stable and well trained :
1.)
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Manager,
Capt. Hrvoje Dusper
Age: Born in 1963
Education: Superior Merchant Marine School
graduated (Eng. for Maritime Transport - 2 years
of university). Master Mariner since 1988. Sailing
experience: 6 years on freighters and bulk carriers
(signed off as a Chief Mate). Experience in
the agency: Since 1990 as a Boarding Clerk,
Assistant and finally Manager (since April 1991). |
2.)
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Operations
Coordinator and Director, Mr. Gustavo Ghersi
Age: Born in 1966
Education: 3 years of university (accounting,
not graduated). Experience with agency: Since
1992 as Boarding Clerk |
3.)
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Boarding
Clerk, Mr. Ivan Meneses
Age: Born in 1979
Education : 1,5 year of university (accounting
- not graduated). Experience with agency: Since
2000 as Boarding Clerk |
4.)
|
Boarding
Clerk, Mr. Leonardo Rey
Age: Born in 1976
Education: High School, graduated. Experience
with agency: Since 1997 as Time Keeper and Boarding
Clerk. |
5.)
|
Boarding
Clerk, Mr. Guillermo Chavez
Age: Born in 1955
Education: 1,5 year of university (Economy
- not graduated). Experience with agency: Since
1999 as Boarding Clerk |
6.)
|
Boarding
Clerk, Eduardo Marchan
Age: Born in 1960
Education: 1 year of University (constructtion)
- non graduated. Experience with agency: Since
1985 as Boarding Clerk, since 2000 in the agency. |
7.)
|
Boarding
Clerk, Franklin La Cruz
Age: Born in 1971
Education: 3 years of university (Informatics
graduated). Expierence with the agency: Since
2004 as Time Keeper + 6 months as Boarding Clerk. |
We
hope all this information may be helpful when making
the decision to try us as your agent. From our side,
we consider that the best way is to give us a chance
and to compare our service.
Would
you need any additional information, please don´t
hesitate to contact us through the numbers stated
on my business card in this file, or simply through
my (24 hrs) cellular phone :
+58-414-362.55.95
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